BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 6,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

The Role

At Pure Storage, customer success is a top priority, as evidenced by our 80+ NPS. We are privileged to have 12,500+ delighted customers around the world and are passionate about telling their stories and making their powerful voices heard. We’re looking for a seasoned executive to take our dynamic customer marketing and executive engagement program to the next level. 

Pure is seeking a Senior Director of Customer Marketing with a passion for building unique customer experiences and authentic communities, plus a love of customer storytelling. to build a community of fanatic brand advocates. These customer advocates will share their stories, speak on Pure’s behalf, and provide valuable feedback in shaping our company, product and marketing strategies.

You will build an enterprise-class customer marketing program, drive engagement with senior IT and C-level personas in line with our enterprise strategy and create a shared vision and consistency across sales, our product business groups and marketing. Act as a liaison between customers and Pure to drive our brand awareness, increase sales through references, and build customer advocates.

What You'll Do

• Create an integrated strategy to drive customer engagement and advocacy across our Commercial and Enterprise customers, from the infrastructure owner to VP of IT to C-level persona
• Build new ways to create and activate Pure advocates through both digital and in-person events including customer advisory boards,  technical advisory councils, and executive engagement
• Build a world class Enterprise customer advisory board serving as the key contact for members, building and maintaining strong relationships to drive participation and advocacy
• Drive the maturity of internal and external processes to improve team efficiency and unlock a seamless customer experience
• Programmatically uncover and tell our customer’s stories about how they are transforming their operations
• Develop and execute new programs and campaigns for  Brand, Customer Success and campaign teams to meet the evolving needs of the business
• Own end-to-end processes for acquiring, developing, promoting and rewarding advocates and reference customers internally and externally
• Ensure the team supports the sales cycle and accelerates deal closure
• Effectively lead and develop a high-performing team, providing guidance and feedback to foster professional growth and successEstablish key performance indicators to determine content and program performance, continually evaluating and improving

What You'll Bring

• Bachelor’s degree in Marketing, Business or related field
• Consistent record of defining, launching, and driving new cross-functional customer engagement programs  independently and in a fast-paced environment
• Experience building and shaping content and experiences for customer advisory boards and customer roundtables
• Experience preparing and enabling customers to speak at conference
• Mastery of ‘no fluff’ customer storytelling
• Strong relationship building skills to partner effectively with Sales, Customer Success and other key internal stakeholders
• Outstanding project management and organizational skills with an ability to prioritize amidst many moving pieces
• Executive presence, with strong verbal and written communication skills
• Strong leadership skills with the ability to inspire and motivate teams to achieve results in a fast-paced, collaborative environment.
• Analytical mindset with experience in data-driven decision-making and performance analysis
• Ability to travel for work ~10% of the time

The annual base salary range is: $242,000 - $315,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. 
This role may be eligible for incentive pay and/or equity. 
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information. 

#LI-KT1

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.